Can I cancel my order?
You can cancel your order within 30 minutes of purchase by sending an email to [email protected]. Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.
What should I do if my package is delayed or lost?
If your package appears to be delayed, please first check the courier tracking for any related notifications. You are welcome to contact us at [email protected] and we can help investigate with the courier toward resolving the issue as quickly as possible
Depending on what is setup and the final courier arrangement
Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.
What is the shipping policy?
Orders are processed pending item availability and credit card verification. Zomera Glam Jewelry will contact you via email if there are any issues with your order. We do not process or ship orders on Saturday, Sunday, or on observed holidays.
To check the status of your order, please email [email protected]. Please include your order number, and we will get back to you with a status update within 24 hours, Monday - Friday.
The item I want is out of stock
We are sorry and are continuously working to replenish our inventory while bringing you unique and fashion-forward designs. Please email us at [email protected] with the jewelry name / description in the subject line to be the first to know once an item is back in stock.
