FAQs

Frequently Asked Questions

We want you to love your purchase, and so we’re happy to offer exchanges for Canadian customers at this time. If you need to exchange an item, please ensure it meets our return requirements under the return policy.

Important Details:

  • Exchanges must be made within the 7-day return policy
  • All exchanges must comply with our return requirements (e.g., item must be unworn, in original packaging, and accompanied by proof of purchase).
  • If your item does not meet our return criteria or falls outside the 7-day window, it will not be eligible for exchange.

If your package appears to be delayed, please first check the courier tracking for any related notifications. You are welcome to contact us at [email protected] and we can help investigate with the courier toward resolving the issue as quickly as possible

Proper care is essential to maintaining the appearance and lifespan of your gold-plated jewelry. Some basic tips include:

Gentle cleaning: To clean gold plated jewelry, use a soft, lint-free cloth to gently wipe the surface. If necessary, you can dip the cloth in warm soapy water, but do not soak the jewelry. Thoroughly dry the jewelry with a soft cloth before storing it.

Avoid moisture and chemicals: Moisture and chemicals can cause the gold layer to lose its luster or wear off. Be sure to remove gold plated jewelry before swimming, showering, or applying lotions, perfumes, and hair products. These substances can react with the metal, leading to discoloration or dullness.

Proper storage: When not in use, store gold plated jewelry in a cool, dry place, preferably in a jewelry box or soft pouch. Separate your jewelry to prevent the metals from scratching or rubbing against each other.

Once your order has shipped, you’ll receive an email that includes your tracking number and a link to follow your shipment’s progress. You can also log into your account to view the latest shipping updates anytime.

Shipping within Canada typically ranges from $20 - $30 depending on the exact location. For shipments to the US, the shipping fee could vary between $30 - $50, depending on the final destination. You can estimate the exact shipping cost while finalizing your order on the checkout page.

Please note that customs duties or import taxes may apply for shipping to the US and this is the customer’s responsibility.

Still Need Help?

Email: [email protected]

Text: +1 647-613-0224 (This is a Canada-based number. Charges may apply.)

Subject: Please use your order number

Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We do not store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Our website uses SSL encryption and trusted third-party payment gateways to keep your information secure. We do not store your credit card details, and all transactions are processed through verified, encrypted systems, ensuring you are shopping with complete peace of mind.

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.

Our website displays prices in USD by default. You can find a currency converter in the footer if you’d like to view prices in your local currency. If you check out without changing the currency, your payment will be processed in USD. If you switch to another currency, your order will be charged in that selected currency at the current exchange rate.